Clear, simple pricing – no surprise fees.
We keep pricing straightforward so you always know what you’re paying for before any work begins.
Service Charge & Guarantee
A single upfront service charge — and if we can’t fix the issue, you don’t pay labour.
Service Charge — $49
Covers travel, on-site assessment, and initial diagnosis anywhere in Mandurah & surrounding suburbs.
No-Fix, No-Fee
If we cannot fix your problem or provide a clear solution, you only pay the Service Charge.
See Terms & Conditions for more information.
Residential IT Support
Reliable support for everyday home technology. Ideal for home users, families, and seniors.
General Troubleshooting — $89/hr
- Wi-Fi and internet troubleshooting
- Slow computers and performance issues
- Printer setup and troubleshooting
- Email setup, password recovery, and account support
- Software and app installation or updates
- Basic security checks and virus removal
- Smart TVs and streaming device setup
- iPhone, Android, and tablet support
Small Business IT Support
Professional IT support for offices, retail stores, trades, and service businesses.
Business Troubleshooting — $109/hr
- Business Wi-Fi and network troubleshooting
- Microsoft 365 setup and support
- Shared printers and scanner setup
- POS & EFTPOS troubleshooting
- VoIP phone system support
- Staff computer and device setup
- Backup and file syncing issues
- General downtime and connectivity troubleshooting
Advanced Networking & Infrastructure
For complex technical work, advanced troubleshooting, and business-grade network setups.
Advanced Troubleshooting — $119/hr
- Router & switch configuration
- Complex NBN and network setups
- Advanced diagnostics and fault finding
- Infrastructure and cabling troubleshooting
- Business-grade networking support
Frequently Asked Questions
Please contact us if you have any questions not covered by these FAQs.
Do you charge by the minute?
We charge a one-hour minimum, then bill in 30-minute increments.
Do you offer remote support?
We primarily provide on-site support to diagnose and resolve issues properly.
Do you work with seniors?
Yes. We specialise in patient, easy-to-understand support.
Can I bring my device to you?
No — we currently operate as a mobile on-site service only.